JOB TITLE: SENIOR SERVICE MANAGER (EMERGENCY ACCOMMODATION SERVICES)
ABOUT US:
At Dublin Simon Community, we are passionate about making home a
reality.
Our aim is to empower people to access and retain a home by providing
housing, prevention services, addiction treatment, emergency response
and other targeted interventions, through advocacy and partnership.
THE OPPORTUNITY
We are seeking Senior Service Managers that have a genuine passion for
the quality service delivery, who will adopt a 'hands-on' approach
their leadership style.
These Senior Managers will successfully oversee and develop portfolios
of homeless and community services that cater to adults experiencing,
or with experience of, homelessness. The successful candidates will be
responsible for the direct leadership, direction, and management
support in all aspects of the operational functions to the clients and
Service Managers within their remit. They will be required to focus on
the consistent quality, as well as continuing the stability, growth,
operations, and performance of each service. An experienced manager is
required and someone that can handle working in a 'fast paced'
environment and has a genuine passion of care and quality for people.
Above all, they will be committed to Dublin Simon Community?s vison,
mission, and values.
THE ROLE
Our newly formed Homeless & Community Services Function is an
amalgamation of three previously independent functions ? Emergency
Services, Supported Housing, and Regional, Settlement & Client
Development Services. The Senior Service Manager will oversee the
management of a portfolio of services within the responsibility of the
Homeless & Community Services Function. Applicants are requested to
express preference areas of interest and identify their areas of
expertise with their application, portfolio?s will be assigned
accordingly.
The Senior Service Manager will lead, develop and direct the
implementation of scorecard objectives for a Service Group. The
successful candidate will be responsible for ensuring the delivery of
service operations, staff management, relationship management, change
management, and systems and processes operating to quality standards
with a view to creating positive outcomes for those experiencing
homelessness.
The ideal candidates will have strong communication and team building
skills with a resilient and confident manner which is demonstrated by
an ability to work interpedently and as part of our broader Management
and Leadership Teams. Exceptional networking and interpersonal skills
will be required to build and maintain strong working relationships
with all internal and external stakeholders. Excellent attention to
detail is important, as is the ability to work under pressure in a
fast paced environment; strong work ethic is something we value, as is
flexibility and adaptability. You will be solutions oriented, positive
professional, with 4 to 5 years? managerial experience, particularly
in the community or voluntary sector, and a proven track record of
working with disadvantaged groups.
KEY RESPONSIBILITIES
LEADERSHIP
* Work as part of the Services Function as a senior manager and
participate in the Senior Management Team and wider
cross-organisational leadership teams.
* Formulate organisational strategy, policies, annual scorecards and
budgets ensuring the mission and strategic goals of the organisation
are achieved.
* Oversee the work of services within the scope outlined above,
supporting line managers to manage the coordination of all activity
within their remit.
* Provide leadership to the line managers and teams ensuring they
work cohesively with a shared vision by providing role and
responsibility clarity and by establishing Key Performance Indicators
for the purposes of efficiency and accountability.
OPERATIONS
* Implement systems and structures to ensure comprehensive and
accurate assessment of needs and required responses to deliver
outcomes for clients, while supporting the team representation on
client data management project.
* Ensure that agreed action plans and scorecards with detailed
targets and time lines are implemented and communicate these plans to
relevant stakeholders.
* Work to maintain a culture of transparency and excellence and
ensure efficient and effective use of resources, adhering to
accountability standards and systems that track effectiveness and
impact.
PEOPLE MANAGEMENT
* Manage and lead line managers to effectively manage their teams and
services ensuring leadership is provided to a high standard
* In conjunction with the Senior Manager Human Resources advise on
employee relations, communication strategies and career management
programmes designed to maximise employee involvement and commitment.
* Ensure service teams are supported and monitored in the delivery
of collective and individual targets.
RELATIONSHIP MANAGEMENT
* Effectively manage key relationships both internally and externally
in a way that enhances the quality, sustainability and reputation of
Dublin Simon Community
* Work effectively with other Senior Managers to ensure the
coordination of service delivery across the organisation.
* Protect and champion the vision, mission and values, internally
and externally in all service activities.
QUALITY
* Keep abreast of relevant policy developments nationally and
internationally which impact on the work of Dublin Simon Community and
in particular in the areas of: homelessness, housing, addiction and
harm reduction, recovery, health, quality of life.
* Drive Quality Standards within services through quality systems
and structures, ensuring continuous improvement, particularly in the
areas of new initiatives, team development, systems implementation
WHAT YOU NEED
* A recognised third level qualification in a relevant field.
* A recognised management qualification (or management module within
recognised third level qualification)
* Knowledge of homelessness, housing, addiction, recovery and harm
reduction initiatives, mental health and wellbeing
* Knowledge of services in the Homeless, Health, Community, and
Addiction sectors
* Understanding of why people become homeless and the needs they
have.
* Leadership and motivation of others
* Min **Apply on the website** years? experience of working in a
relevant management post, of implementing evidence based practice and
recommendations from evaluations, reviews and research.
WHAT YOU WILL RECEIVE
* Competitive salary and benefits
* Supportive colleagues & management team
* Dynamic & diverse work environment
* Clear progression opportunities
LOCATION
The majority of the services are Dublin based and the senior manager
will be based in a Dublin location. One of the four posts available
will require regional travel.
During Covid**Apply on the website** there will be work at home /
office working expectations.
HOURS
**Apply on the website**.5 hours per week, 5-day liability, with
occasional out of hours availability during crisis / emergency
circumstances. **Apply on the website** days annual leave.
PLEASE NOTE:_ _we reserve the right to offer the position to a
successful candidate prior to the deadline of receipt of applications
and we advise that you apply early. A full job description is
available from **Apply on the website**
_Dublin Simon Community does not require the assistance of recruitment
agencies for this position. Any unsolicited CV?s from recruitment
agencies will not be considered and may result in Dublin Simon
Community not engaging with that recruitment agency in the future._
We need : English (Good)
Type: Permanent
Payment:
Category: Others
